insights into the rivalry of ethical grocery types. Psychology & Marketing 36(6), 597-617. Bergel, M./ Brock, C. (2019). Visitors’ loyalty and price perceptions: the role of customer engagement. The Service [...] Buffer the Impact of Complaint Satisfaction, Advances in Consumer Research. Brock, C./Blut, M./Linzmajer, M./Zimmer, B. (2011): F-Commerce and the Crucial Role of Trust, in: Proceedings of the International [...] and Customer Loyalty – Testing the Boundary Conditions of the Service Recovery Paradox, Winter AMA, Orlando, USA, 2017. Bergel, M./Brock, C.: When Exit is no Option – The Impact of Switching Costs on Customer
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